2 posts
A happy customer service story
A happy customer service story
27 August 2013
A few months ago, I was in Greggs, the bakers or northern fast food chain near Piccadilly station before I went to catch a train. The guy who served me, as he handed over some delicious cheese and onion pasties, made a passing, one line comment about how he thought my hat really suited me. […]
Would you thank an awesome customer-droid?
Would you thank an awesome customer-droid?
10 May 2013
It's easy to write arsey letters of complaint (or moan about it on social media) when people get stuff wrong – but there's loads of humans whom we deal with everyday, who are a pleasure to work with but rarely get credit for it. Over the last few years, I've been trying to pass on […]
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