2 posts
A dilemma of good customer service
A dilemma of good customer service
30 September 2012
Whilst some people have poor customer service experiences with established online retailers, other less established ones have a dilemma on their hands: They can either provide "just as rubbish" customer service, in a race to the bottom They can provide much better customer service. The problem with the former position is that most small businesses […]
Formal vs Informal: Which works is best?
Formal vs Informal: Which works is best?
16 August 2012
Consider this email I sent a few weeks ago: Hi there, I'm well aware of everything you've said on the website, and I'm not expecting variety or anything at all, but I think it'd be worth letting you know that I'm vegetarian – I don't eat meat or fish. If you could pass that on […]
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