Customer service should not infuriate, but reassure the customer.
Customer service should not infuriate, but reassure the customer.
29 September 2012
Frequently when people say "this provider is good for me" I'll ask, "Oh, have you had a problem with them?" To which they'll almost inevitably respond: "Nope, I've never had any problems with them." I feel this is kind of missing the point. Usually, a good judge of a company, is how they respond when […]