3 posts
A happy customer service story
A happy customer service story
27 August 2013
A few months ago, I was in Greggs, the bakers or northern fast food chain near Piccadilly station before I went to catch a train. The guy who served me, as he handed over some delicious cheese and onion pasties, made a passing, one line comment about how he thought my hat really suited me. […]
Boom! Just Eat do customer service right!
Boom! Just Eat do customer service right!
27 October 2012
Not long ago I ordered a Pizza through JustEat. The takeaway in question then took my mobile number (without my permission) and started to send me unsolicited marketing text messages with no way to opt out. After asking twitter for advice (and got some), but considering I knew of the organisation that was sending me […]
A dilemma of good customer service
A dilemma of good customer service
30 September 2012
Whilst some people have poor customer service experiences with established online retailers, other less established ones have a dilemma on their hands: They can either provide "just as rubbish" customer service, in a race to the bottom They can provide much better customer service. The problem with the former position is that most small businesses […]
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