Tag: sales

What happened after my van was broken into (or how you can harness a customer's negative experiences for good!)

9 March 2017

My van was broken into the other night. Someone removed the front front side window, from the outside, without breaking the pane. They took a dashcam and walkie-talkie but kindly left the window pane in the gutter unbroken! I'm ok, all is well but I had a problem: I had a van with no front, […]

Why I failed at a Sales Conversation that looked like it went well

7 March 2017

Back when I was a technical sales person trying to help customers find the right hosting solutions for their products, I had a sales memorable interaction. A customer "Alice" get in touch, looking for an onsite meeting to discuss what they needed. Me and a less technical colleague, "Brendan", went to visit. At the meeting, […]

Listen First, Then Listen More

31 July 2014

This is a post from my My 20-day Zappos + Buffer Values Challenge "Listen First, Then Listen More" Everyday we hear things, TV, people talking to us, but how much do we listen? Sometimes, it's quite easy to talk – if someone tells you about their recent holiday, sometimes it's tempting to talk to them about your recent […]

Notes on a book: Pitch Anything

5 April 2014

I've recently read Pitch Anything by Oren Klaff. It's an interesting book, on the back someone's written "move over Neil Strauss – Pitch Anything is the new the Game". I think I can see why – they both inhabit an area of applied game theory or applied NLP, which when put into words, is likely […]