Thinker, Blogger, Hacker, Hiker.
Boom! Just Eat do customer service right!
Boom! Just Eat do customer service right!
27 October 2012
Not long ago I ordered a Pizza through JustEat. The takeaway in question then took my mobile number (without my permission) and started to send me unsolicited marketing text messages with no way to opt out. After asking twitter for advice (and got some), but considering I knew of the organisation that was sending me […]
Why do I bother writing this blog anyway? I mean who even reads it?
Why do I bother writing this blog anyway? I mean who even reads it?
26 October 2012
As Clifford Stoll says in his very clever TED talk: "The first time you do something, it's science. The second time, it's engineering. The third time, it's just being a technician. I'm a scientist. Once I do something, I want to do something else." As I'm not an academic, I'm not a "scientist" per se, but I do share his desire to constantly do new things – […]
#timontour Kungsleden/Abisko – Video Blog
#timontour Kungsleden/Abisko – Video Blog
25 October 2012
I recently got back from an epic backpacking adventure in Northern Sweden. It was essentially 12 days of walking through the Swedish mountains, in the Arctic Circle, on my own. Every day (ish) I made a video blog, and whilst I've not finished (not started actually!) processing the mass of photos and video I took, […]
The secret sauce: My party: a HOWTO…
The secret sauce: My party: a HOWTO…
21 October 2012
I just added an extra year to my cumulative total, and decided to have a bit of a party. In previous years, it's been a fun event, but this year I wanted to make a real effort and see what difference it made. The organisational side of these things is actually something I find a […]
I have returned! #timontour – Kungsleden/Abisko 2012
I have returned! #timontour – Kungsleden/Abisko 2012
16 October 2012
So despite many exciting stories, I've returned from Northern Sweden, better than ever. Over the time I was there, I managed to amass about 80GB of photos (JPG not RAW) and video – that's roughly equivalent to 57,000 floppy disks or 117 CDs. As my current storage capabilities at home need a bit of a […]
#timontour Abisko/Kungsleden 2012
#timontour Abisko/Kungsleden 2012
2 October 2012
When I first thought about going hiking in Northern Sweden, I had considered doing it in summer, with beautiful sunshine beating down, swimming in glacier fed lakes… In fact, I chose not to do it then because I didn't fancy 24 hour sunlight if I was trying to camp in a tent… In October, there will be […]
Barcamp Blackpool Video
Barcamp Blackpool Video
1 October 2012
I recently went to Barcamp Blackpool – I've blogged a bit about that here, but right now I want to talk a little about the video I made. The video was the first real footage I shot on my new camera and the first full thing edited using my new workflow. First, have a look […]
From hair to hat (and why old ladies hit on me when I was 6)
From hair to hat (and why old ladies hit on me when I was 6)
1 October 2012
When I was young, I had very curly red hair. In fact, when I was out with my mum, old ladies used to stop my Mum and I to exclaim what lovely hair I had. As a 6 year old, I was a bit creeped out by all this unwanted attention from little old ladies […]
Take My Journey to the big screen!
Take My Journey to the big screen!
30 September 2012
In the fanfare of new camera equipment I forgot to mention that, ones of my clips I'm proudest of, got a display at one of the University Hiking Club open events: They already use it on their website and apparently like it so much they wanted to enter it for a competition haha. Whilst, in […]
A dilemma of good customer service
A dilemma of good customer service
30 September 2012
Whilst some people have poor customer service experiences with established online retailers, other less established ones have a dilemma on their hands: They can either provide "just as rubbish" customer service, in a race to the bottom They can provide much better customer service. The problem with the former position is that most small businesses […]
Customer service should not infuriate, but reassure the customer.
Customer service should not infuriate, but reassure the customer.
29 September 2012
Frequently when people say "this provider is good for me" I'll ask, "Oh, have you had a problem with them?" To which they'll almost inevitably respond: "Nope, I've never had any problems with them." I feel this is kind of missing the point. Usually, a good judge of a company, is how they respond when […]
Who are the iconic singer-songwriters of the digital rights movement?
Who are the iconic singer-songwriters of the digital rights movement?
27 September 2012
During the SOPA protests earlier this year I asked: If the iconic singer songwriters of the labour movements were Arlo Guthrie and Billy Bragg, who are the iconic singer songwriters of the digital rights movement? At the time, I posted a number of my favourite anti-SOPA songs from across the internet, but I didn't feel […]